Frequently Asked Questions

Everything you need to know about shopping for your home at DIGS Ballard.

What are your shipping rates and delivery times?

We offer tiered shipping rates based on order total. Small decor items typically arrive within 5-7 business days, while larger furniture pieces may require 2-4 weeks for specialized white-glove delivery.

What is your return policy for home goods?

We accept returns on most unused items in their original packaging within 30 days of purchase. Please note that custom-made furniture and final sale items are non-returnable.

Do you offer interior design consultations?

Yes! DIGS Ballard offers both in-store and virtual design consultations to help you select the perfect pieces for your space. Contact our team to schedule an appointment.

Are your products sustainably sourced?

We prioritize working with artisans and manufacturers who utilize eco-friendly materials and ethical production methods. Many of our wooden furniture pieces are FSC-certified.

Can I track my order once it has shipped?

Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for larger furniture investments.