Returns & Exchanges

At DIGS Ballard, we want you to love your home. If you are not completely satisfied with your purchase, you may return eligible items within 30 days for a full refund or store credit.

Return Process

• 1.
  Initiate Your Return

  Contact our customer service team or visit our Ballard storefront with your order number and original receipt to begin the process.

• 2.
  Prepare the Item

  Ensure the product is in its original, unused condition and packed securely in its original packaging to prevent damage during transit.

• 3.
  Ship or Drop Off

  Affix the provided return label to your package and drop it at any authorized shipping location, or simply bring it directly to our retail shop.

• 4.
  Receive Your Refund

  Once our team inspects the returned item, we will process your refund to the original payment method within 5 to 7 business days.